Privacy Policy topanhoki — Your Data, Our Responsibility

1. Introduction

Topanhoki ("we", "Platform") respects the privacy rights of every individual who uses our services. This Privacy Policy explains in detail how topanhoki collects, uses, discloses, transfers, and protects your personal information as a registered player or visitor of the topanhoki platform.

This policy applies to all players accessing the topanhoki platform via our official website or mobile app. By using topanhoki services, you consent to the practices described in this Privacy Policy. This policy should be read together with Terms and Conditions us.

Topanhoki adheres to internationally recognized data protection principles and operates in compliance with applicable data protection laws. We are committed to maintaining the highest standards of data security in the best interests of our players.

2. Types of Data We Collect

Topanhoki collects two main categories of data: information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

• Full name as per identity card or passport
• Date of birth and identity card number (MyKad) or passport
• Current residential address
• Active Malaysian mobile number
• A valid and active email address
• Bank account and e-wallet details for payment processing
• Identity verification documents during the KYC process

Information collected automatically:

3. How We Use Your Data

Every piece of data topanhoki collects has a specific and legitimate purpose. The following are the primary ways we use your personal information:

• Account management: Verifying your identity, processing registration, and managing your player account on an ongoing basis.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• KYC Compliance: Meeting Know Your Customer (KYC) requirements and mandatory anti-money laundering (AML) procedures.
• Platform security: Detecting and preventing fraud, account misuse, unauthorized access, and other suspicious activity.
• Customer support: Resolving complaints, inquiries, and technical issues reported by players.
• Responsible gaming: Monitoring betting patterns to identify players who may need responsible gaming assistance and support.
• Service communications: Sending important account-related notifications, terms updates, and security alerts.
• Platform improvements: Analyzing aggregated usage patterns to improve the overall topanhoki platform experience.

4. Data Sharing and Disclosure

Topanhoki does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your data:

• Payment service providers: Required information is shared with FPX, DuitNow, and e-wallet providers solely to process your transactions.
• Legal compliance: topanhoki will disclose data if required by court order, directive from a competent authority, or applicable legal requirement.
• Identity verification: During the KYC process, data may be shared with trusted identity verification service providers that comply with strict security standards.
• Business transfers: If topanhoki is involved in a merger, acquisition, or asset transfer, player data may be transferred as part of that transaction with reasonable prior notice given to players.

All third parties receiving data from topanhoki are required to comply with data protection standards equivalent to or higher than those we uphold ourselves.

5. Data Security

Topanhoki continuously invests in security infrastructure to ensure players' personal data is always protected. The technical and organizational security measures we implement include:

• 256-bit SSL encryption for all data transmitted between players' devices and our servers
• Encryption of sensitive data stored in databases using industry-standard encryption algorithms
• Role-based access control (RBAC) — only authorised staff may access player data
• Regular security audits by independent cybersecurity experts
• Intrusion detection system (IDS) and 24-hour security monitoring
• Two-factor authentication (2FA) available for all player accounts
• Regular data backup procedures to ensure service continuity

While topanhoki takes all reasonable precautions, no security system can be guaranteed 100% secure. We encourage players to play their part in keeping their accounts safe by using strong passwords and not sharing their login credentials with anyone.

6. Cookies and Tracking Technologies

Topanhoki uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main categories of cookies:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are critical to platform operations.
• Performance cookies: Collecting information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional cookies: Saving your preferences such as language settings, preferred odds format, and display configuration to deliver a more personalized experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the topanhoki platform.

7. Your Rights as a Player

As a topanhoki player, you have the following rights regarding your personal data. We are committed to processing every request within 14 business days: